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Customer Service

Thank you for choosing Wofftown - At Wofftown Co., Ltd , we work hard to provide superior customer service with the lowest possible pricing. We believe in bottom line pricing with no hidden charges or fees. We also provide shipping service  with standard rate) because we want your online experience to be just like you walked into our store and purchased an Electric wheelchair or E-Bike. We test & warranty all of our products, so you are fully protected. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please let us know! Thanks for visiting our site.


Yours Sincerely,
Elvis
Director of Wofftown Co., Ltd
 

FAQ's

Control from production process

•We don't send parts out for pretreatment, all process would be supervised under inspection department
•7 stages pretreatment meet international standard
•Baking at high temperature after power coating to ensure the paint finish

Control from inspection

•Process inspections after cold working, acid washing, powder coating and assembling
•Final inspection before loading in random checking
•SGS third party inspection available if required

Punctual delivery time

•We put your order into our tight production schedule, ensure your punctual delivery time.
•Production / inspection report before your order packed.
•Shipping notice/ insurance to you as soon as your order is shipped.

After sales service

•We respect your feed back after receive the goods.
•We provide 12 months warranty after goods arrival.
•We promise all spare parts available in lifetime use.
•We respond your complain within 48hours.
If you have an urgent issue and need a speedy response please Email us or call us.
Suzhou Wofftown Co., Ltd.
No.3110, Renmin Road, Suzhou, Jiangsu Province, China 215000
E-mail: talia@wofftown.com
Skype: live:talia8828
Mobile/ Whatsapp: +86-139 5240 6005
Contact: Talia

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